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Frequently Asked Questions (FAQ)


 

Need Help?

Do you have a support forum?

How can I use your "Supporter Signature"?

I'm getting "runtime error 6 overflow" rebuilding the scenery DB, after the 4.3 upgrade

In Flight Simulator,  the green message thing comes up and all thatís in the box is the ICAO identifier of the airport and then a whole bunch of random characters and those boxes windows shows when it has no clue what to show for text. Any ideas?

Can I download Version 4?

Why do I hear MS ATC and RC ATC at the same time?

Why is AI Traffic being called just Boeing, instead of United 234? or I own FSHotFX.

Why do I have a \modules directory in the root of my C: drive?

I see a new option on the controller page called RVSM. What is it?

After starting, on the Controller page, the option, "no speed restriction" is grayed out.  Not being able to click it, restricts me to 250 below 10,000.

Can I fly a STAR with altitude restrictions in approach airspace?

I declared an emergency and then decided it was not necessary. I could find no option to cancel the emergency. Why?

I filed for FL310. After being cleared from FL230 to FL290 (and climbing through 23,500) I requested lower. My menu choices were 28,000, 27,000, 26,000, 25,000 and 24,000. If Iím at 23,500 then lower cannot be 28,000, 27,000 etc. Shouldnít my choices begin at my current altitude and go lower?

What is the difference between Change of Destination (COD) and Alternate Destination handling in Radar Contact?

I canít get Radar Contact to run. The Controller Info and Start RC boxes are grayed out after I select a flight plan.

During some of my flights, particularly when Iím flying the FS prop aircraft, my co-pilot seems to drift further and further off course.

I put my Saved files on another machine I own and they donít work.

Iíve got a mess.  There are so many Saved files now, itís time to clean house.

I just formatted my hard drive and reinstalled Radar Contact. It won't accept my key. Why?

Does Flt. Crew work with Radar Contact?

Why does it take 2 to 4 weeks to reach me?

How do I turn off MS ATC?

I want to order Radar Contact, but I don't have a credit card, what can I do?

Iím still running RCv3. Where can I find the RCv3 updates?

I lost my Radar Contact CD. What can I do?

Why is pilot auto-reply grayed out on the RC options page?

Why am I getting CANNOT LINK TO FSUIPC OR WIDECLIENT when I click on the Start Radar Contact button?

When I start Radar Contact I get an error IPC request contains bad data"!!!!  How do I fix this?

I choose HOLD ON for the first time today, but controller did not give me any instructions, I was directed the same way like without this option.Flight was O.K. but without holding procedure.

What does it mean IFR training?

Departure does not give me a heading to fly, why?

I filed a flight plan with a Departure Procedure, but I don't get any instructions after takeoff, why?

How can I change Radar Contact/s default frequencies?

Why am I getting a Run time error 713- Class not registered.error message when I start Radar Contact?

 


I see a new option on the controller page called RVSM. What is it?

RVSM stands for Reduced Vertical Separation Minimum. It has to do with more modern equipment allowing control to reduce the vertical separation between flight levels. Both USA and European airspace allows for filing a flight at even levels above FS290:  300, 320, etc. It practically doubles the amount of airspace available. Check out this link http://www.eur-rvsm.com/ if you would like a more detailed description.

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How can I use your "Supporter Signature"?

For AVSIM and FlightSim, the signature code would be:

[hr][link:www.jdtllc.com|http://www.jdtllc.com/images/rcv4bannersupporter.jpg]
 

For SimFlight, the signature code would be: 

[url=http://www.jdtllc.com/][img]http://www.jdtllc.com/images/rcv4bannersupporter.jpg[/img][/url]

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In Flight Simulator,  the green message thing comes up and all thatís in the box is the ICAO identifier of the airport and then a whole bunch of random characters and those boxes windows shows when it has no clue what to show for text. Any ideas?

You are using the built-in FS viewer, to view Radar Contact data. You should be using Adv Display. In Flight Simulator, please click on the Modules menu item. A drop-down box will appear. The first or second item on the list should be Adv Display. Please click on it. Adv Display should appear in the top left corner of your screen. You can move and size it to your liking from here. Please refer to the Adventure Display Setup instructions on page 33 of the RCv4 manual if you need further instructions.
 

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Can I fly a STAR with altitude restrictions in approach airspace?

A STAR ends when you contact Approach.  Approach is then responsible for your altitudes and heading clearances.  You can request an IAP approach, for any given type of approach and runway.  IAP approaches do not have altitude restrictions, so you can fly per your chart's altitude and headings.

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After starting, on the Controller page, the option, "no speed restriction" is grayed out.  Not being able to click it, restricts me to 250 below 10,000.

For non-FAA airports and only when you have selected an aircraft type of ďHeavyĒ RC will allow for this request. Find ď250kt ReliefĒ on pg2 of the AdvDisp after takeoff. You must be filed type ďHeavyĒ; all other aircraft type will be denied. Above 10,000 (or set value if you have changed it) you can fly at speed your discretion.

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Can I download Version 4?

Yes, you can. Click here to be taken to the purchase page.

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Why do i hear MS ATC and RC ATC at the same time?

In FS9:

Options - Settings - Sounds, adjust ATC volume all the way to the left (0) and uncheck the ATC box.

In FSX:

Options - Settings - Sound. Uncheck 'voice'
Options - settings - general. Uncheck show ATC text

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Why is AI Traffic being called just Boeing, instead of United 234? or I own FSHotFX.

FSHotFX changes the FSUIPC settings to incompatible settings for Radar Contact. The beta team recommends uninstalling FSHotFX or disabling it.  You must also change the FSUIPC settings either in the Technical tab of the FSUIPC GUI or in the FSUIPC.INI file.  In essence, change TCASid=Flight. You will also need to change TCASrange=0 (you can make it 80 if you want. 0 mean unlimited).

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Why do I have a \modules directory in the root of my C: drive?

When I install Radar Contact, I read the registry to find out where Flight Simulator is installed.  If Flight Simulator is not properly installed, the registry key is missing, and the \modules directory is installed into the root of C:

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I declared an emergency and then decided it was not necessary. I could find no option to cancel the emergency. Why?

When an emergency is declared Radar Contact does too many things internally that are sort of irreversible. So donít choose emergency unless you intend to declare an emergency.

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I filed for FL310. After being cleared from FL230 to FL290 (and climbing through 23,500) I requested lower. My menu choices were 28,000, 27,000, 26,000, 25,000 and 24,000. If Iím at 23,500 then lower cannot be 28,000, 27,000 etc. Shouldnít my choices begin at my current altitude and go lower?

We filed for FL310, are climbing through FL240 and decide we want FL280. It is too warm and weíre too heavy to make FL310 just yet. That is why the altitude menus are as they are. If we designed the menus per actual aircraft altitude at the time of request, to get the FL280 request in we would have to request FL230 or below, then higher to FL280. Hardly realistic.

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What is the difference between Change of Destination (COD) and Alternate Destination handling in Radar Contact?

Planned Alternate = Normal Operations

Change Of Destination = Irregular Operations

Alternates are planned to comply with Federal Air Regulations (FARís) for weather and/or company operational requirements. In the situation where more than one alternate is planned the fuel is calculated to the more distant of the two alternates.

Change Of Destination may be used in a situation that doesnít quite qualify as an emergency but requires a landing at an airport other than the planned alternate or the intended destination.  An example scenario:  Youíre enroute and the aircraft starts exhibiting signs of unusual airframe vibrations.  Aircraft control remains normal.  Rather than waiting for the situation to escalate to an emergency situation you and your first officer elect to land at the nearest suitable airport for inspection.  The COD function in radar contact is perfectly suited for this type of scenario.

Of course, if things do take a turn for the worse during descent you can always declare an emergency on the way in to your COD airport! 

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I canít get Radar Contact to run. The Controller Info and Start RC boxes are grayed out after I select a flight plan.

Check and make sure you are not running Radar Contact in Windows 98/ Windows ME compatibility mode. In Windows XP Pro service pack 1 if you put RC into Windows 98/ Windows ME compatibility mode then RC will break.

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During some of my flights, particularly when Iím flying the FS prop aircraft, my co-pilot seems to drift further and further off course.

In FS, go to Aircraft/Realism Settings, ensure the Gyro slider is set at 0 under Flight Model, and uncheck Gyro Drift.

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I put my Saved files on another machine I own and they donít work.

You canít put saved files from one machine on another.  Your Saved flights will work only on the machine theyíre created on.

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Iíve got a mess.  There are so many Saved files now, itís time to clean house.

Each time you Save a flight, that action produces three necessary files.  If you name a Saved file ďa Practice approachĒ, it will produce:

A Practice approach.rcd                      (in your \My Documents\Flight Simulator Files)

A Practice approach.flt                       (in your \My Documents\Flight Simulator Files)

A Practice approach.wx                      (in your \My Documents\Flight Simulator Files)

To really ďclean houseĒ, delete all three files.  For organizational purposes, we suggest beginning each Saved file with a letter - a single letter.  If you save multiple times in a given flight, it pays to use the same letter at the beginning of each file for that given flight.

For instance, one flight might be KJFK-KLAX, and you save 5 times at various spots during the flight.  Begin each Saved file name with ďaĒ. Your next flight is KORD-KMIA, and you save 3 times at various spots. Begin each Saved file name with ďbĒ.

This process serves two purposes:

  • Makes it very easy to spot the file youíre after when you Load
  • Makes it incredibly easy to find what files to delete from \Saved and \flights\myflts

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I just formatted my hard drive and reinstalled Radar Contact. It won't accept my key. Why?

When you format or replace your hard drive, to Radar Contact the machine looks like an unregistered copy of Radar Contact is running. So it asks for new key. The first time you run Radar Contact the Registration screen will
appear. Please enter your First Name and Last Name where indicated. Next click on the box that says "Click here to Email Registration Information to JDTLLC." Your email program will prepare a properly formatted email message addressed to register@jdtllc.com. All you need to do is click the send button in your email program.  When we receive your request we will send you a new activation key.

If you use web based email programs such as Yahoo or Hotmail a properly formatted message can not automatically be prepared. You must do it manually. Manually prepare a message addressed to register@jdtllc.com with a subject of RCv4 Key Request. In the body of the message copy/paste your Product ID code.  The Product ID code is the series of numbers in the box on the right on the RC Registration screen. Hit the space bar a couple of times and enter your First and Last Name. Finally send the email. 

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Does Flt. Crew work with Radar Contact?

Right now, the way RC is written, it does not work with add-in modules. Scott Campbell has informed us there are no plans to update Flt. Crew to work with version 3.

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Why does it take 2 to 4 weeks to reach me?

We ship all over the world. It does take 2 to 4 weeks to reach some destinations. The email you received is a generic email written with this in mind.  Stateside delivery time has been averaging 5 to 10 days to reach delivery points. Overseas delivery times have been averaging 2 to 3 weeks.  Let us know if you have any more concerns.

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How do I turn off MS ATC?

From the FS9 menu select Options / Settings / Sound and reduce Air Traffic control volume to zero but leave it checked. Also under Options / Settings / ATC switch off all three options.

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I want to order Radar Contact, but I don't have a credit card, what can I do?

The following link will answer your question: http://www.emetrix.com/cs/faq.asp#Q5 Look at the question "What if I don't have a credit card?"

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Iím still running RCv3. Where can I find the RCv3 updates?

RCv3.1 update files can be found here:  http://www.jdtllc.com/V3/web/faqs.htm

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I lost my Radar Contact CD. What can I do?

To order a replacement RC CD please send a money order for $15.00 to:

JDT LLC

P.O. Box 565

Ellendale, TN 38029-0565

Please include a mailing address so we know where to ship your copy. Also include an email address in case we have a question about your order.

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Why is pilot auto-reply grayed out on the RC options page?

if you have display text checked on the options page, pilot auto reply is not an option. You must reply manually when display text is selected.

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Why am I getting CANNOT LINK TO FSUIPC OR WIDECLIENT when I click on the Start Radar Contact button?

For FS9, FSUIPC 3.71 or newer has to be installed, and working

For FSX, FSUIPC 4.06 or newer has to be installed, and working

Flight Simulator has to be running when you click on that button. Check and make sure Flight Sim is running.

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When I start Radar Contact I get an error IPC request contains bad data"!!!!  How do I fix this?

Delete FSUIPC.DLL and FSUIPC.INI and reinstall FSUIPC.DLL

Be sure you have the latest version, which can be found here http://www.schiratti.com/dowson.html

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I choose HOLD ON for the first time today, but controller did not give me any instructions, I was directed the same way like without this option.Flight was O.K. but without holding procedure.

The last checkpoint in the flight plan has to be a VOR, within 5 miles of the arrival airport

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What does IFR Training mean?

The option turns off the first line of the display, showing you the next checkpoint, distance and bearing

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Departure does not give me a heading to fly

I filed a flight plan with a Departure Procedure, but I don't get any instructions after takeoff, why?

ATC doesnít give you directions on how to fly the sid. If you filed it, youíre expected to fly it. There are a couple of options to fly departure procedures with altitude restrictions or without altitude restrictions. Speeds are up to you

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How can I change Radar Contact/s default frequencies?

You will have to edit the f4.csv file, with NOTEPAD

Find the airport code,

The frequencies are as follows

ident, name, atis, clearance, ground, tower, unicom, multicom, Approach, Departure

change the freq, and save f4.csv.

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I'm getting "runtime error 6 overflow" rebuilding the scenery DB, after the 4.3 upgrade

First things to check are:

  1. Did you copy the makerwys.exe from the upgrade zip, into the fs9 root directory (where the fs9.exe is located), and the fsX root directory (where the fsx.exe is located?)
  2. Did you copy the rcv4.exe into the rcv4 directory
  3. Did you rebuild the scenery database the first time you ran rcv4.exe?
  4. If you are using a shortcut on your desktop to launch rcv4.exe, is it pointing to the correct path?
  5. When asked where the FS directory is, did you enter the correct path to the root directory of the applicable FS version?
  6. Are you entering a "trailing" "\" onto the FS path? IOW, "c:\flight\fs2004\" - try "c:\flight\fs2004" for example

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Why am I getting a Run time error 713- Class not registered.error message when I start Radar Contact?

This error message usually means you are missing a particular system file that RC needs to runs. To fix it do the following:

The problem is that file system file name is not registered with Windows 

Open a DOS box (Start|All Programs\Accessories\Command Prompt)

At the prompt type the following:

Cd \windows\system32 (press the enter key)

The prompt will change to this:

C:\WINDOWS\system32>

Type the following:

regsvr32 msstdfmt.dll (enter missing system file name here Ė msstdfmt.dll is just an example)

Please note any error messages. 

If you do not find msstdfmt.dll go here  

http://www.ascentive.com/support/new/support_dll.phtml?dllname=MSSTDFMT.DLL 

and download and install the libraryfiles.exe program

Now redo the steps I outlined above. 

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